If you’ve made it this far, congratulations. Now the real fun begins. You have a business to run and we have software to maintain.
Support and Maintenance.
Software is unpredictable and often frustrating. All the testing in the world can’t predict what’s about to happen when new users discover, download and dig into your product. We’ll be ready and willing to troubleshoot if and when issues arise.
We can provide assistance and training to help with any knowledge transfer for your team up and running.
Watch and Learn.
You have data, analytics, and hopefully customer feedback coming your way. Are you looking at it? Shake off that one bad review, but if you start hearing consistent comments, investigate. Remember the advice from Tomer Sharon mentioned earlier, “The first rule of research is don’t listen to users. Instead, observe their behavior.”
Start with Small Tweaks.
Don’t make sweeping changes until you’ve done your due diligence. If you’ve ever played around with Pay Per Click (PPC) advertising like Google Adwords, you understand how small changes effect the big picture. Just tweaking headline copy or changing a few photos can draw people in or push them away. You’ll never know unless you try.
Remember way back in phase 1 when we defined what success would look like? Now is the time to check the graphs to make sure the data is being captured and flowing where it should. The technology landscape is ever-changing with new networks and platforms emerging all the time. It’s worth keeping an eye on these new developments. but before jumping into new waters, make sure the current product is serving the needs of existing customers.